Refund Policy

Johannesburg Polytechnic (Pty) Ltd

Online Purchases Refund Policy

Effective Date: 01/07/2026
Version: 3.0

Refund Policy

Johannesburg Polytechnic (Pty) Ltd CIPC Reg Number: 2012/171502/07 (“Johannesburg Polytechnic”, “we”, “our”, or “us”) is committed to providing high-quality online education and ensuring customer satisfaction.

This Refund Policy explains when and how refunds may be requested for online courses purchased through our website or other authorized sales channels.

By purchasing an online course, you agree to this Refund Policy.

1. Eligibility for Refunds

We offer a 30-day satisfaction guarantee on eligible online courses.

A learner may request a refund within 30 calendar days of the purchase date provided that the request complies with this Refund Policy.

Refund requests submitted after the applicable refund period will generally not be approved except where required by applicable law.

2. When You Qualify for a Refund

You may be eligible for a refund if:

• You accidentally purchased the wrong course.
• The course is not what was reasonably described.
• You experience technical issues that prevent access and our technical support is unable to resolve them within a reasonable period.
• The course contains significant errors or defects that materially affect learning.
• You purchased duplicate copies of the same course.

Refund eligibility is determined at Johannesburg Polytechnic’s sole discretion after reviewing the circumstances.

3. Circumstances Where Refunds May Not Be Granted

Refunds may be declined if:

• More than 30 days have passed since purchase.
• A substantial portion of the course has already been completed.
• You have downloaded a significant amount of course materials where offline downloads are available.
• You have completed assessments, assignments, or examinations that contribute toward certification.
• A certificate of completion has already been issued.
• The purchase was made fraudulently.
• The account has engaged in repeated refund requests or abusive refund behaviour.
• The request is made after course access has substantially been used.

Johannesburg Polytechnic reserves the right to refuse refund requests where there is evidence of misuse of the refund policy.

4. Percentage-Based Refund Guidelines

To protect the integrity of our learning platform, refund requests may be assessed using the following guideline:

Course progress includes video viewing, downloads, quizzes, assignments, assessments, and other learner activity.

5. Live Online Classes

Refunds for instructor-led live classes are available only if:

• Cancellation is requested at least 48 hours before the first scheduled session; or
• Johannesburg Polytechnic cancels the course.

Once a live class has commenced, refunds will generally not be available.

6. Bundled Courses

Where multiple courses are purchased as part of a bundle:

• Refunds may only apply to the unused portion of the bundle.
• Courses already completed or substantially accessed may be deducted from the refund amount.

7. Subscription Plans

Where courses are provided through a monthly or annual subscription:

• Subscription fees are generally non-refundable after the subscription period has begun.
• Cancellation prevents future renewals but does not automatically generate a refund.
• Access remains available until the end of the paid subscription period unless otherwise stated.

8. Promotional Purchases

Courses purchased during promotions, special offers, or discounted campaigns remain eligible for refunds under this policy unless expressly stated otherwise at the time of purchase.

Refunds will be limited to the actual amount paid.

9. Gift Purchases

If a purchased course was given as a gift:

• The purchaser may request a refund only if the gift has not yet been redeemed.
• Once redeemed, refunds are generally not available.

10. Corporate and Institutional Purchases

Courses purchased by employers, schools, government departments, or corporate clients under custom agreements are governed by the applicable service agreement and not this Refund Policy unless specifically stated.

11. Digital Course Materials

Where downloadable resources, templates, eBooks, software, or digital files are included:

• Refund eligibility may be reduced if those materials have already been downloaded.
• Certain digital products may be designated as non-refundable.

12. How to Request a Refund

To request a refund, learners should submit:

• Full name
• Registered email address
• Order number
• Course name
• Date of purchase
• Reason for the refund request
• Any supporting evidence (if applicable)

Requests may be submitted through all our official support channels.

These include: info@polytechnic.co.za and by Calling / WhatsApp: +27815576375

13. Refund Review Process

Once a refund request is received:

• We will acknowledge receipt.
• Our team will review the request.
• Additional information may be requested.
• A decision is normally communicated within 7 business days.

Johannesburg Polytechnic reserves the right to verify learner activity before approving refunds.

14. Refund Method

Approved refunds will normally be returned using the original payment method.

Where this is not possible, Johannesburg Polytechnic may issue:

• account credit,
• learning credits,
• or another mutually agreed payment method.

15. Processing Time

After approval:

• Credit card refunds typically take 5–10 business days.
• EFT refunds typically take 3–7 business days.
• Mobile or alternative payment methods may vary according to the payment provider.

Bank processing times are outside Johannesburg Polytechnic’s control.

16. Chargebacks

Customers are encouraged to contact Johannesburg Polytechnic before initiating a payment dispute or chargeback with our Online Purchases Gateway Provider.

Where a chargeback is initiated:

• course access may be suspended;
• certificates may be revoked pending investigation;
• additional information may be requested.

Fraudulent chargebacks may result in permanent account suspension.

17. Abuse of the Refund Policy

To maintain fairness for all learners, Johannesburg Polytechnic monitors refund activity.

Examples of abuse include:

• repeatedly purchasing courses and requesting refunds after substantial use;
• consuming course content before requesting refunds;
• sharing course content;
• fraudulent or dishonest refund requests.

Accounts engaging in abusive behaviour may lose refund privileges or have their accounts suspended.

18. Consumer Rights

Nothing in this Refund Policy limits any rights that cannot legally be excluded under the South African Consumer Protection Act, 2008, or any other applicable law.

Where legislation provides consumers with additional rights, those rights will prevail.

19. Changes to this Refund Policy

Johannesburg Polytechnic may update this Refund Policy from time to time.

The latest version will always be published on our website and will apply to purchases made after the effective date.

20. Contact Us

For refund requests or questions regarding this policy, please contact:

Johannesburg Polytechnic (Pty) Ltd

Email: info@polytechnic.co.za

Website: www.polytechnicco.za

Business Hours:
Monday to Friday
08:00 – 17:00 (South African Standard Time)

Important Notice

This Refund Policy applies only to online course purchases made directly through Johannesburg Polytechnic’s official website or authorised sales channels. Purchases made through third-party marketplaces are subject to the refund policies of those respective platforms unless otherwise stated.